Stormy Mug

• Ceramic

• 11 oz mug dimensions: 3.85″ (9.8 cm) in height, 3.35″ (8.5 cm) in diameter

• 15 oz mug dimensions: 4.7″ (12 cm) in height, 3.35″ (8.5 cm) in diameter

• Dishwasher and microwave safe

• Blank product sourced from China

•  First email customer support at merchsupport@streamlabs.com with
• “Refund/Cancel (Order #)” in the title and explain the nature of your problem. 

How are products packaged for shipment?

• Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28x5.5x38. Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
• In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
• If they are unable to deliver the package it will be returned to our HQ. We will then notify you once this has taken place so that the necessary steps can be taken for a re-shipment. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.

How long does it take for my custom product to reach fulfillment?

• We take about 2-7 business days to create custom apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products.
• For international orders, we take between 10-20 days to create and deliver your order.
• Once your order is fulfilled, you should receive a tracking number via email.

You can check the status of your order by checking the link in the order confirmation email that you will receive from me (be sure to check your spam folder).